OUR RENTAL POLICY
These terms and conditions (the “Agreement”) are a legal agreement between you (“You” or “Your”), the renter of the gown, and La Reina Gown, with corporate offices at 252 A South Academy, New Cairo, Cairo, Egypt (“La Reina,” “we,” “us,” or “our”), with phone number +20102-4141-413, establishing terms and conditions under which You will submit information to, and rent a wedding gown and/or accessories (each a “Product” and collectively, “Products”) and receive related services (“Services”) from, La Reina via our website at (the “Website”).
1. General; Rental Not Purchase; Adult Agreement Required; Alterations
a. Alterations. You must receive La Reina’s prior written approval before doing any alterations to the gown you are renting. Under no circumstances will La Reina give permission to cut any material or make permanent alterations. In some circumstances, La Reina may agree to sewing alterations, but these must be approved first, in writing. To request such authorization, send an email to: .
2. Rental Fees; Payment Card Authorizations; Cancellations
The rental fee (“Rental Fee”) for the products will be the rental fee and delivery charges listed on the website in connection with your rental of the products. Upon your order for a product, you hereby authorize us to charge your payment card the amount of the rental fee. We will charge your payment card the amount of the rental fee immediately upon your rental order. A reservation of a product on our website is an order for the rental of that product, regardless of how far in advance that product is reserved. In addition, at the time of your order of a product, you hereby authorize La Reina to charge your payment card for an amount equal to 100% of the entire original retail value of that product (when new) set forth on the website, (“Retail Value”), provided that we will only charge your payment card for an amount greater than the rental fee in the circumstances set forth in section 4, below. You authorize La Reina credit (or money) with the card issuer at the time of rental in an amount equal to the Retail Value of the gown, and to process appropriate charges at the time of and during rental and for all additional charges at (and after) the completion of the rental. Charges not known by La Reina at the completion of the rental are due and payable immediately upon being billed by La Reina. If payment was by charge (credit or debit) card, you authorize La Reina to correct the charges with the card issuer (including changing any vouchers or slips you signed) including billing for additional charges. Rental fees exclude all local taxes, fees, customs, duties, levies and other governmental assessments, all of which shall be paid by you directly or, if paid by La Reina, shall be paid by you to La Reina in connection with your order for the rental. You may cancel your order for products at least seven (7) days prior to the ordered delivery date, subject to the following cancellation fees: (i) for cancellations that are thirty (30) or more days in advance of such delivery date, no cancellation fee; and (ii) for cancellations that are less than thirty (30) days in advance of such delivery date, full credit that can be applied to a future La Reina purchase.
3. Our Commitments to You
a. Delivery to you. We will deliver the products you ordered, on or before the date for which you ordered them, except to the extent we informed you in connection with your order that the specific product was not guaranteed. Products may appear different in color and style than the photos displayed on our website. Our liability to you for failure to do deliver the product as ordered is limited to the timely delivery of product as ordered or a refund of the rental fee (excluding delivery charges) as determined by us.
See section 5(b) below.
1. Return of Unworn Products Due to Size. If your product does not fit you, then you may return the product to us within 24 hours (excluding Friday and holidays) of the date you received the product by contacting us via email or phone and returning the product in conformance with the return procedures in section 4(b) and 4(c), below. We will then issue you a credit for the full rental fee (less delivery charges and less any damages), so long as the product, in our sole discretion, has not been worn.
c. Delivery; Clean and Ready to Wear. All deliveries will be through La Reina’s shipping partners, which may change from time to time at the company’s discretion. The shipping method used will be at the discretion of La Reina. The products can be delivered to you until 9:00 p.m. on your rental start date. The products will be professionally cleaned and delivered ready to wear. We dry clean and inspect each product with the utmost care, but use of the product is at your own risk and La Reina shall not be held liable for any health-related complaints or other complaints or issues associated with a product rented from our site.
d. Return Packaging. With delivery of the product, we will provide you with a pre-paid, pre-addressed label as well as instructions for your use in returning the products to La Reina (“Return Packaging”). Please save the original box, so you can return to us in the same box.
e. Services. On our website, we offer various services to assist you in selecting a product. Our services are provided “AS IS” without guarantee as to results.
4. Your Commitments to Us; Payment of Rental Fee; Fees for Late Returns
a. Receipt of the Products. Upon delivery, you bear responsibility for the product(s). You acknowledge that a secure shipping address (defined herein) is highly recommended. A secure shipping address is defined as a location where an individual can physically receive product(s). In the event that an unsecure shipping address is provided, La Reina does not bear liability for products left unattended. Furthermore, you acknowledge that providing anything other than a secure shipping address may result in delivery delays and additional delivery fees for which La Reina is not to be held liable, but you will be held liable.
b. Use of the Product. You agree to treat the product with great care. You are responsible for loss, destruction or damage to the products due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear. Normal wear and tear encompasses minor stains, stuck zippers or other very minor damage. If you return a product that is damaged beyond normal wear and tear, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the product, as determined in our discretion, up to the retail value for the product.
c. Return of the Product; Extensions. You agree to return the product to La Reina in the same box shipped on the return date for the product that is identified in the online invoice for your order. You may extend your order for a product on the website or by email with confirmation by us, provided that any extensions are subject to other orders for that product and to pre-payment of the additional rental fee applicable to that product for the period of time of the extension. You must return the product by delivering the product in the return packaging to a La Reina fitting room located all over Cairo by 12 p.m. on or before the date that the product is due.
d. If you return the product late or not at all, a late fee of five hundred Egyptian pound (500.00EGP) per day will be charged to the payment card you used to pay the rental fee or to any other payment card included in your account information that you have provided to La Reina for every day that you are late returning the product, and you agree to pay such late fees, up to an amount not to exceed 100% of the retail value plus applicable sales tax (plus the rental fee). The late fee is payable for each order of product that is not returned when due, not for each product that is the subject of the order that is late. If you have not returned a product within fifteen (15) days after the return date for the product, your late return will be considered a non-return and La Reina will charge your payment card the maximum late fee set forth above, less any late fees that you have already paid, plus applicable sales tax.
e. If you lose the return packaging or label, you will be responsible for returning the item at your own expense by the expected return date, and providing La Reina with a tracking number.
f. Payment of 100% of Retail Value. We will not charge you for more than an amount equal to 100% of the retail value plus the rental fee, in the aggregate, for any charges arising under this section 4, excluding collection costs. If you pay us an amount equal to 100% of the retail value under this section 4 and you still possess the product, the product is yours to keep, though on an “AS IS” basis without warranty of any kind. For the avoidance of doubt, the limitations of this clause shall not apply to the rental fee, which is charged separately from, and in addition to, any other charges payable by you pursuant to this section 4.
g. Any breach of this Agreement will automatically terminate the rental agreement and will make you responsible to the fullest extent permitted by law, for the actual and consequential damages to La Reina and others caused by the breach, together with La Reina’s related costs and attorney’s fees.
h. Collections. If you do not pay the amounts you owe to us when due, then we will need to institute collection procedures. You agree to pay our costs of collection, including without limitation reasonable attorneys’ fees.
5. Details on Our Commitment to You
a. Limited Warranty. The limited warranties set forth in section 3 apply only to you, may be acted upon only by you, and may not be assigned, sold or transferred to any third party. No warranties are granted other than as set forth in section 3. Our warranty herein shall not apply to any matters arising from violation of your commitments set forth in section 4 of this agreement.
b. Remedies. Your sole and exclusive liability for a breach of La Reina’s limited warranty shall be, at La Reina’s option, use of its commercially reasonable efforts to replace the non-conforming product in a timely manner or a refund of your rental fee (excluding delivery charges).
c. Disclaimers. THIS LIMITED WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL (INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT) WITH RESPECT TO THE PRODUCTS, THE SERVICES RELATED THERETO OR THE USE OR RESULTS OF THE PRODUCTS OR SERVICES.
6. Limitation of Liability
a. No Indirect Damages. IN NO EVENT SHALL La Reina, ITS PARENT OR RELATED COMPANIES (OR ITS SUPPLIERS OR LICENSORS) OR ITS EMPLOYEES OR REPRESENTATIVES BE LIABLE TO YOU OR ANY THIRD PARTY FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, MULTIPLE OR OTHER INDIRECT DAMAGES, OR FOR LOSS OF PROFITS OR LOSS OF USE DAMAGES, ARISING OUT OF THE PRODUCTS OR SERVICES RELATED THERETO, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF La Reina HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.
b. Limited Direct Damages. La Reina’S (AND ITS SUPPLIERS’ AND LICENSORS’ AND ITS PARENT OR RELATED COMPANIES’)LIABILITY ARISING OUT OF THIS AGREEMENT, THE PRODUCTS AND/OR SERVICES RELATED THERETO, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, SHALL NOT EXCEED THE APPLICABLE RENTAL FEES PAID BY YOU FOR THE APPLICABLE PRODUCT AND/OR SERVICE.
c. Use of Results at Your Risk. YOU ASSUME SOLE AND EXCLUSIVE RESPONSIBILITY AND LIABILITY FOR ANY CLAIMS AGAINST YOU AND/OR DAMAGES ARISING FROM USE OF THE PRODUCT DURING YOUR RENTAL PERIOD.